Something got me thinking
about all these you tube sites, forums, online shopping, books, etc. and the people who make em, and profit from them.
Not knowing them personally, I kinda feel like I'm a customer to these places and such. So, I kinda start thinking about customer service or what I'd much rather call "common human decency".
To me "customer service" begins and ends with....well, common human decency. It's how I rate the folks who I buy from. If I have a question I e-mail them, call them, what have you.
I judge the quality of customer service based on the following criteria:
Response time
clarity of response
and whether or not it answered my question or helped.
Sometimes I just write them to say thanks. If they respond back with a short, non-automated, you're welcome or the like that goes a long way in my book.
So, the question is:
Who have you sent e-mails to, called or the like and what was the response?
I send e-mails to all of my "vendors" and people I interact with at some level or another online or wherever and not many respond back.
The ones I can recall offhand who did are
Samuel Thayer at foragersharvest.com
I sent him a simple thank you note for putting out such high quality books and he replied back in short order with a genuine response.
Michael Beug at academic.evergreen.edu
I had a detailed and serious question regarding the edibilty of a certain mushroom and we co-responded back and forth several times on the subject. He took the time to read my long-winded newbie e-mail and responded back without critisism answering an onslaught of questions that would make even the nicest guy say shut up and quit e-mailing me. LOL!
David Fischer at americanmushrooms.com
I was almost 100% sure I had found a species of Hericium and sent him a photo along with a rough description. He responded back shortly with the info I needed to make a positive ID...to species. Very helpful!
I e-mailed Green Deane a thank you for his youtube vids and website but haven't heard back. He does seem to respond to folks on his YouTube channel though.
I've e-mailed several online vendors as to their ferrocerium rods and the like and received zero response back. Very popular sites BTW with supposedly good customer service. Needless to say I never bought a thing from them and I won't mention them by name.
I've emailed or tried to contact several supposed survivalists who make a good chunk of their living thanks to the internet and received zero response as well. I won't name, use their services, or buy from em either.
I'm just curious. I'd like to hear of the folks that have good customer service or common human decency even if the response doesn't guarantee them a sale or publicity. I'd like to hear about the professionals you've interacted with even though they really had nothing to gain from it.
