Couple of weeks back I traded something off and decided to replace it for the upcomming season. I made the decision last week and this week was payday so I placed my order on Monday.
I called, they put me on hold. They never put me on hold! Inform me by auto-robot that I am 50-something in line. I am never 50-something in line, I call, they take my order and that is that. I am on a first name basis with these people!
I hang up, call back, I am now 60-something in line! I hold for 1/2 hour.
I get a clerk and she is a newbie. I have to talk her through the order process. She is very paniced and frustrated. Explains she was drug to the phones from the sales floor due to overwhelming call volume. More calls by 11am Monday than the rest of July combined!
I get processed and start the wait. "The wait" is normally a 24 hour time lapse where they pull inventory at the warehouse and transport it to the retail store, send me an e-mail and I go pick up the product.
48 hour pass and no word. After 4 days I call. They are running shipping department nonstop and still have not gotten to my level of the pile!
It's Friday, and I am still waiting!
Good thing I did not wait until Tuesday to call, hunting season starts in November.
Stand back folks, fear and panic at work!
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